Reports of Slow Dashboard Performance

Incident Report for FareHarbor

Resolved

This incident has been resolved and we're seeing normal performance across the site.

Posted Jul 17, 2018 - 15:23 PDT

Update

We're seeing improvement but aren't out of the woods just yet. If you're using the Dashboard we suggest waiting for the screen you're on to load; refreshing the entire page will start your loading process over again.

Posted Jul 17, 2018 - 15:00 PDT

Identified

We've identified an issue and are in the process of rolling out a code change for the database latency we're seeing. We know this is an important part of the day for many of you and are working as quickly as possible to get things back to 100%.

Posted Jul 17, 2018 - 14:33 PDT

Investigating

Our engineering team is investigating reports of slow Dashboard performance for some users.

Posted Jul 17, 2018 - 14:24 PDT

This incident affected: Dashboard (Dashboard and online booking).